At Unico, we work continuously to ensure maximum performance, stability, and security in all your journeys. To honor this commitment, it is essential that our infrastructure remains up to date and prepared with total resilience.
We are writing to inform you that on August 6th, 2026 (Thursday), between 01:00 AM and 03:00 AM (Brasília Time / BRT), we will perform scheduled maintenance on our database infrastructure. This maintenance is crucial for Unico's infrastructure compliance.
Although the total maintenance window is 2 hours, the expected downtime (unavailability) is brief—estimated at 30 seconds per capacity, totaling a maximum of 15 minutes overall, between 01:00 AM and 01:15 AM (BRT). During this specific period, requests may return an HTTP 500 error.
We would like to reassure you that our engineering team will be on standby throughout the entire window. Should any severe anomalous behavior occur outside of what is expected, we have an immediate rollback plan in place to restore service stability within seconds.
Sincerely, Unico Team
Posted Aug 03, 2026 - 16:39 GMT-03:00
This scheduled maintenance affects: IDCloud | Risk Score (API), Card Not Present (ID Pay - Brazil) (API), IDCloud | Identity Verification (API), Liveness (API), ID Cloud | Fraud Risk Classification (IDTrust | API), IDCloud | Electronic Signature (API), IDCloud | Document Reuse and Capture (API), IDCloud | Portal (ID Portal), IDCloud - Web Journey (API), IDCloud - Serpro Similarity Return (Brazil) (ID Serpro (API)), IDCloud - API/Native Journey (SDK), and ID Cash (API ID Cash).