Executive Summary & Impact We would like to inform you that the incident temporarily affecting the ID Cloud Webhook notification service has been resolved.
Impact Period: From 08:32 to 10:05. Platform Impact: The instability was strictly limited to Webhook notification delivery, resulting in a delay in message distribution. There was no degradation of the main platform, no failures in the liveness engine, and no data loss. Customer Impact: The issue affected a small portion of customers. Clients who have implemented a GET polling flow as a contingency (fallback) experienced no downtime or operational impact.
Root Cause & Resolution
Root Cause: The instability was triggered by a feature update in the environment. A temporary mismatch in access permissions between the task queue and the destination route caused requests to be denied, leading to a temporary backlog of notifications. Resolutive Action: The technical team completed the traffic redirection to the new environment, restoring proper communication between components and releasing the backlog of Webhooks. Processing has returned to normal, and the dispatch queue has been fully cleared.
Commitment & Next Steps The stability of our services is our highest priority. To ensure total transparency and prevent recurrence, our engineering team will focus on the following fronts:
Detailed Postmortem: A comprehensive report featuring an in-depth root cause analysis and a preventive action plan will be prepared. Observability Improvements: We will adjust monitoring metrics to ensure greater visibility into inter-service communication errors during transition scenarios. We sincerely apologize for the inconvenience and remain available for any further clarifications. Sincerely, Unico Team