At Unico, we continuously work to ensure maximum performance, stability, and security across all your journeys. To fulfill this commitment, it is essential that our infrastructure remains up to date and fully prepared with complete resilience.
Please be advised that on July 28, 2026 (Tuesday), between 01:00 AM and 03:00 AM (BRT / Brasília Time), we will perform scheduled maintenance on our database infrastructure. This maintenance is crucial to ensure the compliance of Unico’s infrastructure.
Although the total maintenance window is 2 hours, the expected downtime is short, estimated to last from 30 seconds to a maximum of 15 minutes between 01:00 AM and 01:15 AM (BRT). During this specific timeframe, requests may return an HTTP 500 error.
We emphasize that our engineering team will be on standby throughout the entire window. Should any severe anomalous behavior occur outside of what is expected, we have an immediate rollback plan to restore service stability within seconds.
Sincerely,
Unico Team
Posted Jul 21, 2026 - 15:22 GMT-03:00
This scheduled maintenance affects: IDCloud | Risk Score (API), Card Not Present (ID Pay - Brazil) (API), IDCloud | Identity Verification (API), Liveness (API), ID Cloud | Fraud Risk Classification (IDTrust | API), IDCloud | Electronic Signature (API), IDCloud | Document Reuse and Capture (API), IDCloud | Portal (ID Portal), IDCloud - Web Journey (API), IDCloud - Serpro Similarity Return (Brazil) (ID Serpro (API)), IDCloud - API/Native Journey (SDK), and ID Cash (API ID Cash).