Dear Customer,
Our team has completed the corrective actions and the environment is now showing stability. IDDocs and IDPay can be used normally.
We are keeping the service under close, assisted monitoring to ensure consistent performance, and our team remains alert to any fluctuation.
We will send a final update once the incident is fully resolved.
Unico Team
Monitoring
Dear Customer,
Our team has completed the corrective actions and the environment is now showing stability. IDDocs and IDPay can be used normally.
We are keeping the service under close, assisted monitoring to ensure consistent performance, and our team remains alert to any fluctuation.
We will send a final update once the incident is fully resolved.
Unico Team
Identified
Dear Customer,
We have identified an instability in the IDDocs and IDPay capabilities, affecting document capture and storage as well as transaction validation. Some requests may experience slowness or return errors.
Our engineering team is already mobilized to diagnose the issue and is working to restore normal operation as quickly as possible.
We will send further updates shortly.
Unico Team
