Partially Degraded Service

Uptime over the past 90 days. View historical uptime.
IDCloud | Risk Score Operational
90 days ago
99.98 % uptime
Today
API Operational
90 days ago
99.98 % uptime
Today
IDCloud | Identity Verification Operational
90 days ago
99.98 % uptime
Today
API Operational
90 days ago
99.98 % uptime
Today
Liveness Operational
90 days ago
99.99 % uptime
Today
API Operational
90 days ago
99.99 % uptime
Today
IDCloud | Electronic Signature Operational
90 days ago
99.93 % uptime
Today
API Operational
90 days ago
99.93 % uptime
Today
IDCloud | Document Reuse and Capture Operational
90 days ago
99.99 % uptime
Today
API Operational
90 days ago
99.99 % uptime
Today
IDCloud | Portal Operational
90 days ago
99.99 % uptime
Today
ID Portal Operational
90 days ago
99.99 % uptime
Today
IDCloud - Web Journey Degraded Performance
90 days ago
99.96 % uptime
Today
API Operational
90 days ago
99.97 % uptime
Today
Messaging System Degraded Performance
90 days ago
99.95 % uptime
Today
IDCloud - API/Native Journey Operational
90 days ago
100.0 % uptime
Today
SDK Operational
90 days ago
100.0 % uptime
Today
ID Cloud | Fraud Risk Classification Operational
90 days ago
99.99 % uptime
Today
IDTrust | API Operational
90 days ago
99.99 % uptime
Today
IDCloud - Serpro Similarity Return (Brazil) Operational
90 days ago
100.0 % uptime
Today
ID Serpro (API) Operational
90 days ago
100.0 % uptime
Today
ID Cash Operational
90 days ago
100.0 % uptime
Today
API ID Cash Operational
90 days ago
100.0 % uptime
Today
Card Not Present (ID Pay - Brazil) Operational
90 days ago
99.99 % uptime
Today
API Operational
90 days ago
99.99 % uptime
Today
ID PAY Portal Operational
90 days ago
100.0 % uptime
Today
Messaging System Operational
90 days ago
99.98 % uptime
Today
Unico People Operational
90 days ago
99.99 % uptime
Today
Análise Operational
90 days ago
100.0 % uptime
Today
Portal Cliente (Dashboard) Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Módulo Benefícios Operational
90 days ago
100.0 % uptime
Today
Notificações Operational
90 days ago
99.99 % uptime
Today
Módulo Candidato Operational
90 days ago
99.99 % uptime
Today
Assinatura Eletrônica Operational
90 days ago
99.92 % uptime
Today
Fluxo de mensagens Operational
90 days ago
100.0 % uptime
Today
Unico People - Sign Operational
90 days ago
99.99 % uptime
Today
Assinatura Eletrônica no API - Unico Sign Operational
90 days ago
99.99 % uptime
Today
Unico Doc Operational
90 days ago
100.0 % uptime
Today
Portal Client (plataforma) Operational
90 days ago
100.0 % uptime
Today
Notificações Operational
90 days ago
100.0 % uptime
Today
Unico Skill Operational
90 days ago
100.0 % uptime
Today
Unico Skill Operational
90 days ago
100.0 % uptime
Today
Support Channels Operational
90 days ago
99.96 % uptime
Today
Phone Support Operational
90 days ago
100.0 % uptime
Today
Whatsapp Operational
90 days ago
99.86 % uptime
Today
Chatbot Operational
90 days ago
100.0 % uptime
Today
Incident Status Page Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Important Announcement: Enhancements to Our Status Page (ID Cloud, Safe APP and Unico DOC) Sep 1, 2026 08:00-16:00 GMT-03:00

Dear customer,
To ensure even faster, more transparent, and smoother communication during maintenance or incidents, we are upgrading our Status Page platform. As of September 1st, tracking for ID Cloud, Safe App, and Unico DOC services will be available through a new interface, using the same URL: https://status.unico.io/
All other services will remain on the current interface, with no changes required.

What you need to do regarding notifications:

- Email: No action is needed. Your subscription has been automatically migrated, and you will continue receiving alerts as usual.
- Webhook, Slack, SMS, and other channels: Starting September 1st, please visit the link and re-subscribe to your preferred channel.

We appreciate your partnership and remain committed to delivering the best experience for your operations.

The Unico Team
Posted on Aug 27, 2026 - 16:22 GMT-03:00
Aug 30, 2026
Instability affecting ID CLOUD
Resolved - Dear Customer,

Executive Summary and Impact

Between 11:00 PM and 11:48 PM (BRT) on August 29, 2026, an outage affected process creation in IDCloud. During this window, some customers using these flows experienced failures and increased response times, with propagation to dependent journeys including authentication, document capture, and notification delivery.

There was no compromise to the integrity or security of the processed information, and no data was lost. Indicators returned to normal operating levels at 11:48 PM (BRT), with normalization confirmed both in our monitoring and on the customer side, covering process creation and completion.

Root Cause and Resolution

The origin was identified in our data layer: an internal maintenance routine became stuck, and application operations began queuing behind it until the available connection limit was exhausted, reducing processing capacity.

Our engineering team surgically terminated only the stuck routine, immediately releasing the queue. Connections and processing capacity were fully restored, with no data changes.

Commitment and Next Steps

Our engineering team will focus on three fronts: limiting wait times for internal maintenance routines, preventing concurrent routines from running against the same structure, and strengthening service resilience to fluctuations in the data layer.

A detailed postmortem, including the complete timeline and an action plan with deadlines, will be shared shortly.

We sincerely apologize for the impact on your operations and remain available through our support channels.

Unico Team
Aug 30, 00:15 GMT-03:00
Monitoring - Dear Customer,

Our engineering team has carried out the corrective actions required to resolve the instability affecting process creation in IDCloud. The environment has returned to stability, with availability and response-time indicators restored to normal operating levels as of 11:48 PM (BRT).

The service is available for normal use. At this time, our technical team remains under assisted monitoring, closely watching the environment to ensure consistent performance and to act immediately in case of any fluctuation.

We appreciate your understanding and reiterate that further updates will be sent shortly.

Unico Team
Aug 29, 23:57 GMT-03:00
Identified - Our engineering team has mapped the origin of the instability affecting process creation in IDCloud.

The technical team has already begun applying corrective measures, including scaling resources in the affected layer and continuously monitoring key indicators. Restoring the service is being handled with top priority and full engineering mobilization.

We reiterate that further updates will be sent shortly.

Unico Team
Aug 29, 23:49 GMT-03:00
Investigating - Dear Customer,

At approximately 11:00 PM (BRT) on Friday, August 29, 2026, we identified an instability affecting process creation in IDCloud. During this period, some requests may fail or experience slower than usual response times.

We recognize the inconvenience this may cause and appreciate your understanding. A new update will be provided shortly.

Unico Team
Aug 29, 23:00 GMT-03:00
Aug 29, 2026
Aug 28, 2026

No incidents reported.

Aug 27, 2026

No incidents reported.

Aug 26, 2026

No incidents reported.

Aug 25, 2026

No incidents reported.

Aug 24, 2026

No incidents reported.

Aug 23, 2026

No incidents reported.

Aug 22, 2026

No incidents reported.

Aug 21, 2026

No incidents reported.

Aug 20, 2026

No incidents reported.

Aug 19, 2026

No incidents reported.

Aug 18, 2026

No incidents reported.

Aug 17, 2026

No incidents reported.

Aug 16, 2026

No incidents reported.

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